Hosting & Support

“Sereno understood that we need a quick response to support requests to keep our essential service running, and do a great job of service support.”

Rosie Allister, Director Vet Helpline

Hosting

All our hosting options come by default with Serviced Hosting which includes:

  • Server & application patching
  • 30 day backup retention
  • Performance monitoring
  • 99.99% uptime
  • London data centre
  • Powered by renewable energy
  • Data Protection/GDPR compliance

We provide popular and affordable web hosting on a shared environment for smaller charities. For larger organisations who wish to host on a dedicated server, we also provide bespoke hosting on your own web space.

Support

Support covers the day-to-day availability of our ticketing system and telephone support. Support starts at two hours per month which is plenty for most small to medium-sized charities.

We’re available every working day to answer technical questions or resolve any issues. We aim to resolve all critical issues within 24 hours (usually same day) and moderate issues within 72 hours.

Extended support can be arranged for clients who need more help with content creation – for example copy production or graphic design.

Privacy & Safety

Sereno is registered with ICO. We handle data in compliance with Data Protection and GDPR. We help clients with data compliance and offer advice and services around the correct use of tracking software, including Google Analytics. We are Cyber Essentials accredited.